SERP Services

Professional support for
sewer spill response and compliance
ClICK HERE TO LEARN HOW IT WORKS

SERP Services Office Hour Today from
1pm-2pm Pacific Time

If you are a SERP Services subscriber, click LOG IN above and log in to your SERP Services account.
On the next screen click the RED BUTTON to enter the Office Hour session. No registration required.

Introducing SERP Services, your dedicated partner for addressing sanitary sewer spill response, compliance and training. Through telephone and email support, timely reminders, plan reviews, and comprehensive training, we can help ensure that your team is well-equipped to implement your Spill Emergency Response Plan in compliance with California regulations and best practices.
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Live Online Training

Unlimited staff registrations for three classes per year: Spill Volume & Start Time Determination, CIWQS for the Data Submitter and LRO, Surface Water Sampling and Annual Report Preparation.

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Phone & Email Support

24-hour response time Monday -Friday
for phone and email support regarding sanitary sewer spills, surface water sampling, and Cal/OSHA compliance questions.

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Compliance Assistance

Receive training on completing and submitting both annual reports required by the SWRCB, an annual review of your SERP, and a 25% discount on new SERP development.

Monthly Office Hour

Every month, subscribers get direct access to SERP Services experts in a live, open-format Office Hour. Bring your real spill scenarios, reporting questions, and compliance challenges and get answers from people who've seen it all.

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Spill Report Online

(Optional Add-On) Managing sewer spills is critical work, and Spill Report Online simplifies the process, ensuring your team captures every detail needed for regulatory reporting and internal tracking.Whether you're in the field or the office.

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Sewer O&M Academy

(Optional Add-on) Year-round training for your managers and frontline crews, with 22 live classes a year (11 per track), on-demand recordings, and a curated compliance resource library, all delivered through your existing TrainingLink account.

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Worker descending into manhole
Crew completing street construction and repairs
Workers by service truck and manhole
Worker monitoring CCTV feed
Sewer overflow in street
Worker washing down sewage in street
Hose leading into in confined space


$4495/year
for up to 20 employees

annual MEMBERSHIP includes

  • Live Online Training: Send your team members to nine live online trainings per year on Spill Volume & Start Time Determination, CIWQS for the Data Submitter & LRO, Surface Water Sampling, Completing & Submitting the Required February Annual Report,  Completing & Submitting the Required April Annual Report, Maintenance Strategies to Keep Your Infrastructure from Failing, Are You Prepared for Bypass Pumping, Lift Station Inspection and Condition Assessment, and Sewer Spills and Backups: Emergency Response Preparedness. Bonus Courses for 2026: CWEA TCP Prep Course - Collection System Maintenance for Grade 1 & 2 Candidates, and CWEA TCP Prep Course - Collection System Maintenance for Grade 3 & 4 Candidates.
  • Four Hours SERP Support: Phone and email support for Spill Emergency Response Plan activities such as category determination, volume estimation, start time determination, CalOES reporting, and addressing residential backups.
  • Two Hours Cal/OSHA Support: Email support for questions about CalOSHA compliance such as confined space entry procedures, traffic control set up, forklift authorization, and training requirements.
  • One Hour Surface Water Sampling Support: Email support for questions about water sampling requirements for each category of sanitary sewer spill.
  • SERP Review: Annual Review of your agency's Spill Emergency Response Plan. If you don't have a plan we will offer you a 25% discount on a SERP customized to your agency.
  • Report Reminders: Annual reminders of the two required annual reports, which are due in February and April.
  • Report Training: Two annual training sessions on completing and submitting the required annual reports.
  • TrainingLink Basic Subscription: Live online bi-weekly tailgate training, hundreds of hours of on-demand training content, robust training records management, and more for all of your employees. Click here for details.
  • (Optional Add-On) Spill Report Online: Using any mobile device or desktop, field crews can access the Spill Report Online, ensuring that every critical piece of data is captured as the spill is being managed. $499/year
  • (Optional Add-On) Spill Report Online: Using any mobile device or desktop, field crews can access the Spill Report Online, ensuring that every critical piece of data is captured as the spill is being managed. $499/year
  • (Optional Add-On) Sewer Operations & Maintenance Academy: Year-round training for your managers and frontline crews, with 22 live classes a year (11 per track), on-demand recordings, and a curated compliance resource library, all delivered through your existing TrainingLink account. $950/year

See how much you can save with a SERP Services membership:

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ASK THE EXPERTS

SERP Services experts are your go-to support for all questions about sewer spill volume estimation, spill category determination, start time determination, WDR/SWRCB compliance, and CalOSHA regulations.
Andy Morrison, SERP Expert

Andy Morrison

Andy Morrison has been in wastewater collections since 1982, starting as Sewer Maintenance Worker, he has worked for a city, a county, and a special district performing all aspects of Collection System Operations and Maintenance. When he retired in 2014, he was the manager of the Collection Services Work Group for Union Sanitary District, a multi-award winning agency. Andy is a recognized leader in the industry, holds a CWEA Grade IV in Collections, and was a contributing author to many best management practices manuals.

Sam Rose, SERP Expert

Sam Rose

Sam Rose has 35 years of experience in all aspects of Collection System Operations and Maintenance. He started as a temporary laborer in 1985 and held many positions throughout his career, in both Engineering and Operations. He has experience working with regulators and has provided WDR, LRO and SERP compliance training to the staff of many collection system agencies throughout California. Sam has a bachelor’s degree from Sacramento State University and stays involved in the industry through his consulting business providing training, work program development and compliance reviews.

David Patzer, CalOSHA and Water Sampling Expert

David Patzer

David Patzer has over 30 years of experience in Public Works, specializing in wastewater related issues. David is recognized as a leading trainer and professional speaker in the public sector. He is called upon by public agency risk pools, professional associations, cities and special districts. to speak and train on safety, risk management and compliance issues. David is the Risk Control Advisor for CSRMA, a risk pool of 60 wastewater utilities throughout California, and a Managing Partner of DKF Solutions Group, LLC.

Monthly Office Hour

Join Sam Rose and Andy Morrison, two of California's most experienced wastewater compliance and O&M professionals, on the first Monday of every month for an open-format Office Hour. Bring your real spill scenarios, reporting questions, and compliance challenges and get answers from people who've seen it all. Each session covers the topics your team actually encounters in the field. Expect live walkthroughs of CIWQS (both the public portal and Sandbox), practical guidance on spill category determination and volume estimation, and real-world examples drawn from agencies across the state. Sessions also cover SERP documentation challenges, containment and cleanup strategies, and best practices for Annual Report submissions. Submit topics ahead of time or bring your questions live — no two sessions are the same, and there's no registration required. Just log in to your SERP Services account on the first Monday of each month at 1:00 pm.

Optional Add-Ons

Your SERP Services subscription gives your agency the tools to prepare for, respond to, and document sewer spills. Two optional add-ons extend that support to the field and to your training program. Add either one, or both, to your subscription at any time.

Spill Report Online

Spill Report Online simplifies the entire process of documenting spills, ensuring your team captures every detail needed for regulatory reporting and internal tracking. Whether you're in the field or the office, Spill Report Online is designed to keep your documentation clear, complete, and compliant with CIWQS requirements.

Mobile Friendly Design
Spill Volume Estimation Calculators
CalOES Log & Witness Statements
Excel and PDF Output Reports

Click to Watch a Demo

Sewer O & M Academy

The Sewer Operations & Maintenance Academy subscription is a year-round training and resource program designed to strengthen sanitary sewer system operations and maintenance across public agencies, while directly supporting individual agency and insurance pool core objectives: loss prevention, claims reduction, and regulatory compliance.

11 Managers & Supervisors Classes
11 Frontline O&M Staff Classes
Curated Resource Portal
Delivered on TrainingLink

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Contact us

For more information about SERP Services and to sign up, contact David Patzer at dpatzer@dkfsolutions.com or complete this form:

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DKF Solutions Group, LLC
164 Robles Way, Suite 274, Vallejo, California 94591
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